REFUND, RETURN & CANCELLATION POLICY
We’ll ensure our product cancellation request remains zero by providing the top most quality and desired product. We’ll ensure that your product satisfaction exceeds its expectations.
(a) Return Request
The customer may send to us the return request for the product if the ordered product is damaged, tampered, faulty, defective or it differs from the product you ordered. Moreover, if you are of the opinion that the packaging of the product is tampered or damaged at the time of its delivery; you’re advised to take a photo of that product with the delivery person. In any of the above mentioned circumstances, the buyer is required to send the images of the product along with its order no. to [email protected]. The request for return shall be made within 36 Hours from the delivery of the product.
(b) Conditions Applicable
The customer shall ensure that the product returnable is in the original condition as received accompanied by all the bills, labels, tags or anything of similar kind. Products purchased in combos are not eligible for return on an individual basis. In addition, if the product is personalised in nature, or you have asked for some customization in the product, then its return fully depends upon the discretion of the seller, since the same cannot be re-sold.
The product shall be couriered by the customer to Kian India or the seller as directed at the cost of customer. It is to be noted that, it shall be the responsibility of the buyer to furnish documents or proofs if needed, to establish the claim of return of the said product, in cases where, the product doesn’t delivered to Kian India or the seller as directed or incorrect, empty product is delivered, then team Kian India will not be liable for the products returned by mistake or belonging to other vendors or any incorrect product returned.
Cancellations of products which are not personalised in nature are also at discretion of the seller after the stipulated time.
(c) Refund Initialization
On complete compliance of the refund conditions, the refund shall be initiated and it shall reflect in the bank account of the buyer in the 4 to 7 business working days. It is to be noted that, the buyer is entitled for the value of refund excluding any other expense incurred by buyer in relation to its return process.
NOTE : REFUND IS NOT APPLICABLE FOR BULK OR CORPORATE ORDERS
|What products can NOT be returned?|
|(a) Items that have been worn, washed or soiled;|
|(b) Electronic items, once the seal has been broken, cannot be returned unless the equipment is faulty|
|(c) Consumable products like food and beverages, bath and beauty products;|
|(d) Bulky items like furniture, statues, paintings, temples etc..|
|(e) Custom made products/ Personalised products.|
The buyer may cancel the order within 4 hours of placing the order. Buyer also acknowledges that, once the order is accepted by the seller, acceptance of such cancellation requests is at the sole discretion of the seller.
Buyer is required to make a cancellation request by generating a support ticket on the buyer dashboard or by writing an email to [email protected]. kianindia.com will not accept and process any cancellation request sent in the manner other than as indicated herein.
Moreover, team Kian India upholds all the right to levy cancellation charges if the product has already gone into making and towards administrative & general expenses.
In case of a personalised product acceptance of cancellation request is at the sole discretion of the seller.
The likelihood of damage is minimal as our every product is packed with due care & love. Our artists pour their passion into the delivery box. However, in case there is any damage, you can get a replacement in the below mentioned manner.
Products (eligible for replacement), will be replaced only in case of a preparation defect or damage due to transportation. Replacement will not be made in cases of damage due to normal wear and tear, incidental damage due to malfunctioning of product, and negligence on part of the customer. The customer has to notify us within 36 hours from the date of delivery with the pictures of the product evidencing its defect (product shall be mandatorily be required in its original packaging) and ship the product back to us for the free replacement.
In case the product you have returned is out of stock, we will provide you with a credit note equal to the value of the product you purchased. The credit note will be sent to you via email and can be used to purchase anything of that value from the online store within six months.
The exchange policy is not applicable for any product which has been used or installed, products with tampered or missing serial numbers, any damage / defect not covered under the manufacturer’s warranty. The policy is also not applicable on any product returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
The customer also acknowledges that the item(s) should be packed securely to prevent any damage during transit. However, in case of any damage during transit, it shall be the responsibility of the customer itself and the initiation of replacement or cancellation or refund is at the sole discretion of kian india.
Note : After the agreement of return or refund, you must send the product back to the vendor within 7 days of agreement.