Our seller’s currently deliver across India to all metros and certain non-metro cities. We try our very best to ensure that there are no delays in shipments, but sometimes it’s beyond our control like the current pandemic situation which may result in delayed shipments.
Since we deal in the products which are mostly order specific, we allow the vendors to decide on the lead time they require, this time is indicated alongside with each product. Once an order is placed , our seller is notified immediately and the order is dispatched from the seller’s end post it’s completion. The order is delivered to the customer in working hours on all days including Monday to Saturday.
In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may also contact you on your email id or phone number provided by you.
We shall endeavour to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
If you feel that the packaging of the product is tampered or damaged at the time of delivery, please take a photo of that product with the delivery person this will help us to take the appropriate actions.
We will ensure that your shipment never delays, but in extreme conditions, please drop us an email on [email protected] with your order number or you can also generate a support ticket through Kian India Dashboard.
In the unfortunate scenario, that your shipment has been misplaced or lost en-route, we can either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the full amount to you.
In the unlikely event that delivery is not possible for any reasons outside the control of team Kian India, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.
If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product.
Measurements/dimensions of Products
Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.