Terms of Service


We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies, by using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.


(1) What information do we collect?

We may collect, store and use the following kinds of personal information:

(a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of the goods or services;

(c) information that you provide to us for the purpose of registering with us;

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

(e) any other information that you choose to send to us; and

(f) other information.


(2) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website.  We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.  Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.


Our advertisers/payment services providers may also send you cookies.

We publish Google Adsense interest-based advertisements on our website.  These are tailored by Google to reflect your interests.  To determine your interests, google will track your behaviour across the web using cookies.  You can view, delete or add interest categories associated with your browser using Google’s Ads Preference Manager, available at: http://www.google.com/ads/preferences/.  You can opt-out of the Adsense partner network cookie at: http://www.google.com/privacy_ads.html .  However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.  For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.  Blocking all cookies will, however, have a negative impact upon the usability of many websites (including this one).


(3) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) Administer the website;

(b) Improve your browsing experience by personalising the website;

(c) Enable your use of the services available on the website;

(d) Send goods to you purchased via the website, and supply services to you purchased via the website;

(e) Send statements and invoices to you, and collect payments from you;

(f) Send you general (non-marketing) commercial communications;

(g) Send you email notifications which you have specifically requested;

(h) Kian India frequently gives out offers to give registered and unregistered members the opportunity to win great discounts and vouchers. Information collected by us for such activities may include contact information and survey questions, which are used to notify contest winners and develop promotions and products respectively. As a member, you will also occasionally receive updates from us about special offers and new products, and in addition, you may look forward to receiving newsletters and exclusive promotions offering special deals. However, you may choose at any time to no longer receive these email messages;

(i) provide third parties with statistical information about our users-but this information will not be used to identify any individual user;

(j) Deal with enquiries and complaints made by or about you relating to the website; and

(k) Other uses

 All our website financial transactions are handled through our payment services provider, Razorpay. 


(4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

 (a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information. Except as provided in this privacy policy, we will not provide your information to third parties. 


(5) International Data Transfers 

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in our home jurisdiction.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.  We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information. 


(6) Security of your personal information

 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. All electronic transactions you make to or receive from us will be encrypted [using SSL technology]. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).


(7) Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. 


 (8) Third party websites

 The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.



Shipping Policy

Our seller’s currently deliver across India to all metros and certain non-metro cities. We try our very best to ensure that there are no delays in shipments, but sometimes it’s beyond our control like the current pandemic situation which may result in delayed shipments.


Shipping Instructions

Since we deal in the products which are mostly order specific, we allow the vendors to decide on the lead time they require, this time is indicated alongside with each product. Once an order is placed , our seller is notified immediately and the order is dispatched from the seller’s end post it’s completion. The order is delivered to the customer in working hours on all days including Monday to Saturday.

In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may also contact you on your email id or phone number provided by you.

We shall endeavour to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.


If you feel that the packaging of the product is tampered or damaged at the time of delivery, please take a photo of that product with the delivery person this will help us to take the appropriate actions.

We will ensure that your shipment never delays, but in extreme conditions, please drop us an email on [email protected] with your order number or you can also generate a support ticket through Kian India Dashboard.


In the unfortunate scenario, that your shipment has been misplaced or lost en-route, we can either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the full amount to you.

In the unlikely event that delivery is not possible for any reasons outside the control of team Kian India, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.

If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product.

 Measurements/dimensions of Products

Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.




We’ll ensure our product cancellation request remains zero by providing the top most quality and desired product. We’ll ensure that your product satisfaction exceeds its expectations.

(a)   Return Request

The customer may send to us the return request for the product if the ordered product is damaged, tampered, faulty, defective or it differs from the product you ordered. Moreover, if you are of the opinion that the packaging of the product is tampered or damaged at the time of its delivery; you’re advised to take a photo of that product with the delivery person. In any of the above mentioned circumstances, the buyer is required to send the images of the product along with its order no. to [email protected]. The request for return shall be made within 36 Hours from the delivery of the product.



(b)  Conditions Applicable

    The customer shall ensure that the product returnable is in the original condition as received accompanied by all the bills, labels, tags or anything of similar kind. Products purchased in combos are not eligible for return on an individual basis. In addition, if the product is personalised in nature, or you have asked for some customization in the product, then its return fully depends upon the discretion of the seller, since the same cannot be re-sold.


   The product shall be couriered by the customer to Kian India or the seller as directed at the cost of customer. It is to be noted that, it shall be the responsibility of the buyer to furnish documents or proofs if needed, to establish the claim of return of the said product, in cases where, the product doesn’t delivered to Kian India or the seller as directed or incorrect, empty product is delivered, then team Kian India will not be liable for the products returned by mistake or belonging to other vendors or any incorrect product returned.


    Cancellations of products which are not personalised in nature are also at discretion of the seller after the stipulated time.



(c)   Refund Initialization

On complete compliance of the refund conditions, the refund shall be initiated and it shall reflect in the bank account of the buyer in the 4 to 7 business working days. It is to be noted that, the buyer is entitled for the value of refund excluding any other expense incurred by buyer in relation to its return process.



 What products can NOT be returned?
 (a) Items that have been worn, washed or soiled;
 (b) Electronic items, once the seal has been broken, cannot be returned unless the equipment is faulty
 (c) Consumable products like food and beverages, bath and beauty products;
 (d) Bulky items like furniture, statues, paintings, temples etc..
 (e) Custom made products/ Personalised products.


The buyer may cancel the order within 4 hours of placing the order.  Buyer also acknowledges that, once the order is accepted by the seller, acceptance of such cancellation requests is at the sole discretion of the seller.

Buyer is required to make a cancellation request by generating a support ticket on the buyer dashboard or by writing an email to [email protected]. kianindia.com will not accept and process any cancellation request sent in the manner other than as indicated herein.

Moreover, team Kian India upholds all the right to levy cancellation charges if the product has already gone into making and towards administrative & general expenses.

In case of a personalised product acceptance of cancellation request is at the sole discretion of the seller.


Replacement Guidelines

The likelihood of damage is minimal as our every product is packed with due care & love. Our artists pour their passion into the delivery box. However, in case there is any damage, you can get a replacement in the below mentioned manner.

Products (eligible for replacement), will be replaced only in case of a preparation defect or damage due to transportation. Replacement will not be made in cases of damage due to normal wear and tear, incidental damage due to malfunctioning of product, and negligence on part of the customer. The customer has to notify us within 36 hours from the date of delivery with the pictures of the product evidencing its defect (product shall be mandatorily be required in its original packaging) and ship the product back to us for the free replacement.

In case the product you have returned is out of stock, we will provide you with a credit note equal to the value of the product you purchased. The credit note will be sent to you via email and can be used to purchase anything of that value from the online store within six months.

The exchange policy is not applicable for any product which has been used or installed, products with tampered or missing serial numbers, any damage / defect not covered under the manufacturer’s warranty. The policy is also not applicable on any product returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

The customer also acknowledges that the item(s) should be packed securely to prevent any damage during transit. However, in case of any damage during transit, it shall be the responsibility of the customer itself and the initiation of replacement or cancellation or refund is at the sole discretion of kian india.

Note : After the agreement of return or refund, you must send the product back to the vendor within 7 days of agreement.



The information contained in this website (www.kianindia.com) is for general information purposes only. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you can access other websites which are not under the control of kianindia.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, kianindia.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Pricing on any product(s) as is reflected on the platform may due to some technical issue, typographical error or product information published by the seller may be incorrectly reflected and in such an event the seller may cancel such your order(s).    

Kian India cannot take responsibility or control the information provided by other users which is made available on the platform. You may find other user’s information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Platform.